Digital Delivery Overview
All items purchased from the In the Field Audio Bible shop are digital products delivered electronically to your email address. There are no physical items to ship, ensuring instant access to your purchased content.
Delivery Method
- Email Delivery: All digital products will be sent to the email address provided during checkout
- Delivery Format: Products will be delivered via secure download links or direct email attachments
- Access Duration: Download links remain active for 30 days from the date of purchase
Delivery Timeframe
- Immediate Delivery: Most digital products are delivered within 5-15 minutes of successful payment processing
- Maximum Delivery Time: All orders will be delivered within 24 hours of purchase confirmation
- Business Hours: Orders placed outside business hours (Monday-Friday, 8 AM - 6 PM MST) will be processed on the next business day
What to Expect
Upon successful purchase, you will receive:
- Order Confirmation Email: Immediate confirmation of your purchase with order details
- Digital Product Delivery Email: Separate email containing your digital content or download instructions
- Receipt: Digital receipt for your records
Email Requirements
- Valid Email Address: Ensure your email address is current and correctly entered
- Check Spam/Junk Folders: Our delivery emails may occasionally be filtered; please check all folders
- Email Capacity: Ensure your email account has sufficient storage space to receive attachments
Technical Support
If you do not receive your digital products within 24 hours:
- Check your spam/junk email folders
- Verify the email address used during checkout
- Contact our support team at [email protected]
- Include your order number and the email address used for purchase
Refund Policy for Non-Delivery
If technical issues prevent successful delivery of your digital products, we will:
- Attempt alternative delivery methods
- Provide full refund if delivery cannot be completed within 48 hours
- Work with you to resolve any email delivery issues
File Formats and Compatibility
- Audio Files: MP3 format, compatible with all standard audio players
- E-books: PDF format, readable on all devices
- Video Content: MP4 format, compatible with standard video players
- System Requirements: No special software required; standard media players sufficient
Customer Responsibility
- Provide accurate email address during checkout
- Download and save digital products within 30 days
- Contact support immediately if delivery issues arise
- Maintain backup copies of purchased digital content
Contact Information
For delivery questions or technical support:
- Email: [email protected]
- Response Time: Within 24 hours
- Phone: +1 (307) 218-9387
Last Updated: September 11, 2025
In the Field Media is a 501(c)(3) nonprofit organization. Tax ID: 87-2226015
Your purchase supports our mission to provide audio bibles to remote communities worldwide.